Privacy Policy
At Madame Cue, we bring smoke, soul, and Southern hospitality to your event and we treat your personal details with the same care we put into every tray. This Privacy Policy explains what information we collect, why we collect it, and how we look after it.
By using our website, requesting a quote, or booking with us, you agree to the practices described below. If anything's unclear, just ask — we're always happy to help.
What we collect
We only ever collect the information we need to quote, plan, and serve great BBQ at your event. Depending on how you get in touch, this may include:
- Your name and the name of your business, group, or organisation
- Your phone number and email address
- Event details such as the date, location, guest numbers, and event type
- Menu and service preferences (for example, drop-off catering or the full smoker trailer experience)
- Any dietary requirements or allergies you choose to share with us
- Any messages you send us through our forms, email, phone, or social media
- Basic technical information when you visit our website, such as your IP address, browser type, and the pages you view (collected through cookies and similar tools)
We'll never ask for more than we need, and optional fields can always be left blank.
How we collect it
We collect information when you:
- Complete our "Get Instant Quote" or contact form
- Call or message us
- Email us
- Reach out on Facebook, Instagram, or TikTok
- Browse our website
Wherever possible, we collect information directly from you. If someone books on your behalf — such as an event organiser — we'll handle your details with the same care.
How we use it
We use your information to:
- Prepare and send your quote
- Confirm your menu, service style, timing, and setup
- Plan and deliver catering for your event
- Respond to your questions and stay in touch about your booking
- Send you updates, offers, or news about Madame Cue, where you've agreed to hear from us
- Improve our website, menu, and service
We'll only use your information for the purpose you gave it to us, for a closely related purpose you'd reasonably expect, or where you've given us permission.
Sharing your information
We're a BBQ business, not a data business — we never sell your personal information to anyone.
We do share limited information with trusted providers who help us run our service, such as:
- Our website, booking, and customer-management platforms
- Our online quoting and scheduling tools
- Secure payment processors
- Our team and suppliers directly involved in catering your event (for example, sharing dietary needs)
We only share what's necessary, and we expect these providers to protect your information to the same standard we do. We may also disclose information where we're required to by law.
Cookies and website analytics
Like most websites, ours uses cookies and similar technologies to help it work properly, remember your preferences, and show us how visitors use our pages so we can improve them. You can control or disable cookies through your browser settings, though some features may not work as well if you do.
Keeping your information safe
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, and we keep it only for as long as we need it. No online system is ever completely secure, but we'll always act quickly and responsibly to protect your details.
Marketing and your choices
From time to time, we may let you know about new menu items, public events, or special offers — but only if you've opted in or would reasonably expect to hear from us. You can opt out at any time by clicking the unsubscribe link in our emails, replying to let us know, or contacting us directly.
Accessing and correcting your information
You can ask us for a copy of the personal information we hold about you, and ask us to correct anything that's wrong or out of date. Just get in touch using the details below and we'll help as quickly as we can.
Links to other websites
Our website and social pages may link to other sites, such as our booking tool or social platforms. This policy doesn't cover those external sites, so we encourage you to read their privacy policies when you visit them.
Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the "Last updated" date shown above.
Contact us
Got a question about this policy or your information? Get in touch:
Phone: +61 481 116 340
Email: [email protected]
